🎫 Ticket Prices, Cancellations & Refunds
- Dynamic Pricing: Ticket prices are dynamically adjusted to offer the best possible value. Online promotional prices may differ from in-person or driver purchases.
- Cancellations: Eligible for a 50% refund if requested in writing at least 24 hours prior to departure via info@cantur.ca.
- Exchanges & Changes: Tickets can be converted to a travel voucher or rescheduled for another date/time with a processing fee, provided notice is given at least 24 hours before departure.
- Late Changes: Cancellations or modifications are not permitted within 24 hours of departure.
- Rescheduling Limit: Once a ticket has been rescheduled, it cannot be rescheduled again or refunded.
- Non-Transferable: Tickets are valid only for the passenger named at booking.
- Validity: Valid only for the specific date and time purchased. Missed trips require purchasing a new fare.
- Boarding Identification: Passengers must present ticket details and a government-issued photo ID (digital or physical).
- Non-Refundable Extras: Any extra add-ons paid during booking are non-refundable even if unused.
- Schedule Updates: Check departure station details at https://cantur.ca 24 hours prior to travel for any updates.
- Liability & Delays: Cantur Express is not liable for lost/stolen tickets, late arrivals, no-shows, or delays caused by force majeure events (e.g., severe weather, road closures, accidents).
🧳 Luggage Policy
- Personal Item (Free):
- One (1) item per passenger free of charge.
- Maximum weight: 3 kg (6 lbs).
- Maximum dimensions: 17" Deep × 15" Wide × 8" Tall.
- Must fit under the seat
- Items with wheels or placed on passenger seats are prohibited.
- Stowed Luggage Allowance:
- 1st Checked Bag: Free of charge (max 23 kg / 50 lbs, dimensions up to 30" × 19" × 12"`).
- Additional Luggage: $30 CAD per extra bag (subject to available compartment space).
- Prohibited Items: Frozen meat, fish, and perishable foods are strictly prohibited. Agents and drivers reserve the right to inspect and refuse any unsafe or non-compliant luggage.
⚠️ Damaged, Lost & Abandoned Luggage
- Maximum Liability: Liability for lost or damaged checked baggage is limited to a maximum of $100 per ticket.
- Unchecked Items: Cantur Express is not liable for loss or damage to carry-on items or non-compliant baggage.
- Passenger Responsibility: Passengers must ensure their luggage is placed in the correct compartment upon boarding and collected upon arrival.
- Luggage Identification: Attaching a luggage tag with full contact details is strongly recommended to avoid mix-ups.
🔒 Protection & Packaging Guidelines
- All stowed baggage must be properly secured in suitable containers such as suitcases, duffel bags, toolboxes, trunks, or securely taped cardboard boxes.
- Fragile items must be boxed or wrapped securely.
- Cantur Express reserves the right to refuse baggage that is improperly packaged or poses a risk to other luggage.
🚌 Boarding Policy
- Arrival Time: Arrive at the departure location at least 15 minutes prior to departure. Passengers arriving late may be marked as a no-show.
- ID Requirements:
- Adults (18+): One piece of government-issued photo ID or two pieces of non-photo government ID (photos/copies accepted for photo IDs only).
- Minors (Under 18): Birth certificate, health card, or government-issued ID.
- Zero Tolerance Policy: Smoking, vaping, marijuana, alcohol, illegal substances, weapons, and abusive or unruly behavior are strictly banned on all buses and premises. Violators will be removed without a refund and barred from future service.
- Extra Space Requirement: Passengers unable to sit in a single seat without encroaching on the adjacent seat or aisle must purchase an additional seat ticket.
👶 Minor & Children Policy
- Child Safety Seats: Welcome onboard provided a seat ticket is purchased. Parents/guardians are responsible for securing the safety seat using the seat's lap/shoulder belt.
- Children Aged 13 and Older: Allowed to travel unaccompanied (guardian assistance during boarding/disembarking is recommended).
- Children Under 13: Must be accompanied by a passenger aged 16 or older.
- Infants (Under 2 Years):
- Lap Child (Not Occupying a Seat): Travels free when accompanied by an adult or guardian aged 16+ (limit of one free infant per ticketed passenger).
🚫Objectionable Persons Policy
Cantur Express reserves the right to refuse service or remove passengers at a safe location without refund or liability if they:
- Are under the influence of drugs, alcohol, or illegal substances.
- Display objectionable or abusive behavior toward staff or passengers.
- Are unable to care for themselves and traveling without an attendant.
- Refuse to follow company rules or safety regulations.
- Emit strong odors from themselves or their belongings (e.g., severe body odor, heavy perfumes, or lotions).
📋 Other Terms & Conditions
- Service Delays: For delays exceeding 5 hours directly caused by Cantur Express, passengers will receive a complimentary travel voucher or store credit valid for 1 year for the affected travel segment.
- Consecutive Expenses: Cantur Express is not responsible for secondary expenses or missed connections resulting from delays or cancellations.
- Contact Details: Notifications regarding schedules are sent via the email and phone number provided during booking. Passengers are responsible for ensuring contact information is accurate.